“If you were to walk into a brick and mortar store and they were offering better prices for less affluent people there would be a revolt, right? No one would stand for this.” Christo Wilson, a computer scientist at Northeastern University. But on the Internet, he says,anything goes when it comes to pricing. “It is super subjective. Everything can be personalized.”
Wilson and his colleagues analyzed just how personal online shopping can get. They compared the search results of 300 real-world users to searches by cookie-free, fake accounts on 16 major e-commerce sites. Turns out half the sites personalized search results, based on who was searching. Especially travel sites. Expedia and Hotels.com prioritized more expensive hotels for certain users; and Priceline skewed search results based on past purchases.
威尔逊和他的同事分析了网上购物到底有多个性化。他们比较了16个主要的电子商务网站上300名真实用户的搜索结果和没有记录痕迹的虚假用户的搜索结果。结果显示一半的网站在根据搜索的人个性化的定制搜索结果。特别是旅游网站。Expedia和Hotels.com给某些特定的人优先显示更贵的酒店,而Priceline的搜索结果倾向于用户过去消费过的。
But Wilson’s favorite example of variable online pricing was HomeDepot.com – where shoppers on mobile devices tend to be offered much more expensive items. “It’s like you went on your desktop and you search for a table and they give you a plastic folding table; but you search from your phone and they give you a mahogany dining room table.” The researchers will present their findings on November 6th at the Internet Measurement Conference in Vancouver. [Aniko Hannak et al: Measuring Price Discrimination and Steering on E-commerce Web Sites]
For all you comparison shoppers, here’s Wilson’s advice on how to beat the bots. “Do the search from your desktop, as you normally would. You should also do the search from an incognito or a private window. You should also then do the search from your mobile, or your tablet. And then if you’re really paranoid, you should also talk to a friend or a family member or friend, and have them also do the search.” We’ve gone from brick and mortar…to click and be mortified.
—Christopher Intagliata
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